Returns - Additional Information

PLEASE READ THE FOLLOWING IMPORTANT INFORMATION BEFORE CONTINUING
 
The method for return is determined by the total parcel weight. This will be calculated when the return is confirmed.
 
Returns from different invoices should not be consolidated. They should be packaged and returned separately for booking in purposes.
 
Returns over 2kg and/or with a value over £100: Collection will be arranged through FedEx for high value items and parcels over 2kg. Address labels and a returns form will be emailed to you. It is important that these are used to enable the warehouse to identify and book in the return.
 
Returns under 2kg and value under £100: A pre paid postal returns label and a returns form will be emailed for low value items and parcels up to 2kg. It is important that these are used to enable the warehouse to identify and book in the return. These items will need to be sent by Royal Mail and we advise that you obtain a proof of purchase from the post office.
 
 

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